017: Week of 1491105600
I started a new on-call rotation this week and it has really sucked. The team whose rotation I was added on to is mature in a few areas but monitoring and alerting seems to be lacking a little. They acknowledge that and my coming on to the rotation is partially to identify areas of improvement. The rotation I was on a couple weeks ago for a different team resulted in no pages all week and my bringing the team donuts. This week’s rotation has resulted in a page every night (and two shorter maintenance events). The team that got donuts is very weak in some areas that this week’s team is not. But the donut team focused on monitoring and alerting as well as not waking people up and it shows. Part of my job is to bring consistency to these teams that are separated 3,676 miles apart. Sharing expertise, processes, and procedures is part of the gig. The deficiencies in tooling have been identified. The need for personnel has been fulfilled. Now it’s time to bring on the processes and results. ...